Order Kerosene & Diesel

Frequently Asked Questions

• Q. I can't really tell how much kerosene is left in the tank gauge. Can I still order?

  A. The kerosene tank gauge shows a lower level as the tank empties. Even so, if the gauge appears to be near the very bottom, a safety margin means there is still a meaningful amount of kerosene remaining in the tank, so there's no need to rush — please go ahead and place your order.

• Q. Will you still deliver during heavy snow or bad weather?

  A. We do continue deliveries, but our deliveries may take longer than usual during bad weather. The most reliable approach is to order early while the weather is still good. For customers using drum cans in particular, we also recommend keeping one or two spare poly containers on hand.

• Q. Do I have to order every time? Can I set up regular deliveries?

  A. Regular, automatically recurring orders are available. Register once, and we'll deliver without the hassle of ordering every time. Feel free to ask us about your preferred delivery frequency.

• Q. Is payment cash-only? Can I use a credit card?

  A. Your first order must be cash, but from your second order onward you can also pay by bank transfer or credit card. Once you register your credit card, the information is encrypted and you won't need to present your card each time. Payment is also available even if you're not home at the time of delivery.

• Q. Is it safe to register my credit card?

  A. If you'd like to pay by credit card, we register your card in advance using a dedicated terminal. Your card information is encrypted, and only the card company can access it. When we deliver your kerosene, payment is processed using a separate registered code, so you won't need to present your card each time.

• Q. Can I order a small amount?

  A. The minimum order quantity is 60 liters.

• Q. Can you deliver to an apartment or condo building?

  A. This depends on the structure of the building. Please contact us first to discuss.

• Q. I'm worried about deterioration or rust in my kerosene tank (home tank)

  A. We also handle tank replacement. If this is a concern, please feel free to contact us.

• Q. Can I still use last year's kerosene (leftover in a poly container)?

  A. We don't recommend using kerosene that has been left in a poly container across the winter for around six months, as it may have deteriorated. We're also happy to advise on how to dispose of it.

For Business Customers (Kerosene, Diesel & Heavy Fuel Oil)

In addition to kerosene and diesel, we also handle heavy fuel oil (A-type). We support everything from direct delivery by large tanker truck to small-lot deliveries.

• Q. Can you supply fuel that matches the specifications our equipment requires?

  A. Yes — for kerosene, diesel, and heavy fuel oil (A-type) alike, we supply fuel matching your equipment and required specifications. If you need product specification sheets, just let us know.

• Q. Can you deliver directly by large tanker truck?

  A. Yes, we support direct delivery by large tanker truck. We'll advise you based on the scale of your facility and site conditions, so please contact us first to discuss.

• Q. Can you handle deliveries in small quantities, such as drum-can lots?

  A. Yes, we handle small-lot deliveries as well. Whether large or small volume, we welcome your inquiry.

• Q. I'm concerned about installing a receiving tank and complying with regulations such as the Fire Service Act

  A. We can also advise on tank installation matters. Please feel free to contact us first.

• Q. Can you supply reliably even during our busy season?

  A. We strive for a stable supply. Reaching out to us early during busy periods helps us give you a more reliable answer.

• Q. If we suddenly need fuel, can you deliver it right away?

  A. We respond as quickly as possible. Please call us first to discuss.